{"id":933,"date":"2017-03-11T02:42:46","date_gmt":"2017-03-11T02:42:46","guid":{"rendered":"https:\/\/pheteamtools.com\/product\/return-a-product\/"},"modified":"2025-03-03T16:58:45","modified_gmt":"2025-03-03T21:58:45","slug":"return-or-exchange-a-product","status":"publish","type":"product","link":"https:\/\/pheteamtools.com\/?product=return-or-exchange-a-product","title":{"rendered":"Return or Exchange a Product"},"content":{"rendered":"

FAQs: Returns, Exchanges & Refunds<\/strong><\/span><\/p>\n

What is your return policy?<\/strong><\/span>
\nWe\u2019re so sure your customers are going to fall in love with our products, we offer a 60-Day Empty Bottle Guarantee. That\u2019s right! Bottle, tube, or jar, if your customers are not completely satisfied after 60 days, they can send their product back for a full refund of the purchase price of the product. Returned product must be received no later than 75 days after purchase.<\/span><\/p>\n

How do my customers return product(s)<\/strong>for exchange or refund?<\/strong><\/span>
\nYou provide excellent customer service by handling returns and exchanges for your customers to ensure complete satisfaction. Since refunds directly affect commissions, should a customer contact the Home Office directly, they will be referred to their Consultant for refunds or returns.<\/span><\/p>\n

Once I send the form and product back, how\u00a0<\/strong>long does it take for the refund\/exchange to\u00a0<\/strong>reach my customer?<\/strong><\/span>
\nOnce the return is received by pure haven, it will be processed. Refunds can take 3-5 business days to show up on a statement. Exchanges can take 3-5 business days for Customers to receive once the return arrives at pure haven.<\/span><\/p>\n

Important Notes:<\/strong><\/span><\/p>\n

    \n
  1. An RMA# is required for all returns and exchanges.<\/span><\/li>\n
  2. Refunds will only be issued to the credit or debit card attached to the order; we cannot refund via cash or a check.<\/span><\/li>\n
  3. Exchanges exceeding the amount spent will be charged the balance.<\/span><\/li>\n
  4. Exchanges less than the amount spent will be refunded the difference.<\/span><\/li>\n
  5. Customers do not pay tax or shipping on exchanges unless full-priced items are added to the order.<\/span><\/li>\n
  6. We do not accept in-person returns or exchanges at the Home Office building; all returns or exchanges must be mailed in per our policy.<\/span><\/li>\n<\/ol>\n

    Thank you for reviewing this process. It is our intention to make refunds and returns as convenient as possible for you and your customers.<\/em><\/span><\/p>\n

     <\/p>\n","protected":false},"excerpt":{"rendered":"

      \n
    1. Click here<\/a> to complete the online Customer Service Request Form to request an RMA# (Return Merchandise Authorization).<\/span><\/li>\n
    2. \u00a0When we receive your completed form, we will email you the RMA# within\u00a0two business days.<\/span><\/li>\n
    3. Next click below to download and complete the Product Return\/Exchange Form. This form requires the order number, Consultant ID, and RMA#. On the form, indicate a refund request or exchange; if an exchange, please include what items the customer is requesting.<\/span><\/li>\n
    4. \u00a0Mail the products, the Product Return\/Exchange Form and a copy of the invoice to:<\/span>
      \nPure Haven
      \n<\/span>Attention Returns Department<\/span>
      \n9271 Meridian Way
      \n<\/span>West Chester, OH 45069<\/span><\/li>\n<\/ol>\n

      See more Frequently Asked Questions below.<\/span><\/p>\n

      \"\"<\/a><\/p>\n

      (this is a one-page document)<\/p>\n

      \n","protected":false},"featured_media":6654,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/pheteamtools.com\/index.php?rest_route=\/wp\/v2\/product\/933"}],"collection":[{"href":"https:\/\/pheteamtools.com\/index.php?rest_route=\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pheteamtools.com\/index.php?rest_route=\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/pheteamtools.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=933"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pheteamtools.com\/index.php?rest_route=\/wp\/v2\/media\/6654"}],"wp:attachment":[{"href":"https:\/\/pheteamtools.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=933"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}