Return or Exchange a Product

  1. Click here to complete the online Customer Service Request Form to request an RMA# (Return Merchandise Authorization).
  2.  When we receive your completed form, we will email you the RMA# within two business days.
  3. Next click below to download and complete the Product Return/Exchange Form. This form requires the order number, Consultant ID, and RMA#. On the form, indicate a refund request or exchange; if an exchange, please include what items the customer is requesting.
  4.  Mail the products, the Product Return/Exchange Form and a copy of the invoice to:
    Pure Haven
    Attention Returns Department
    9271 Meridian Way
    West Chester, OH 45069

See more Frequently Asked Questions below.

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FAQs: Returns, Exchanges & Refunds

What is your return policy?
We’re so sure your customers are going to fall in love with our products, we offer a 60-Day Empty Bottle Guarantee. That’s right! Bottle, tube, or jar, if your customers are not completely satisfied after 60 days, they can send their product back for a full refund of the purchase price of the product. Returned product must be received no later than 75 days after purchase.

How do my customers return product(s)for exchange or refund?
You provide excellent customer service by handling returns and exchanges for your customers to ensure complete satisfaction. Since refunds directly affect commissions, should a customer contact the Home Office directly, they will be referred to their Consultant for refunds or returns.

Once I send the form and product back, how long does it take for the refund/exchange to reach my customer?
Once the return is received by pure haven, it will be processed. Refunds can take 3-5 business days to show up on a statement. Exchanges can take 3-5 business days for Customers to receive once the return arrives at pure haven.

Important Notes:

  1. An RMA# is required for all returns and exchanges.
  2. Refunds will only be issued to the credit or debit card attached to the order; we cannot refund via cash or a check.
  3. Exchanges exceeding the amount spent will be charged the balance.
  4. Exchanges less than the amount spent will be refunded the difference.
  5. Customers do not pay tax or shipping on exchanges unless full-priced items are added to the order.
  6. We do not accept in-person returns or exchanges at the Home Office building; all returns or exchanges must be mailed in per our policy.

Thank you for reviewing this process. It is our intention to make refunds and returns as convenient as possible for you and your customers.